Privacy notice

The ranking / Privacy

What this notice covers

This privacy notice applies to the pages published on Rooms With a View: Canada, including the ranking, all ten profiles, guide pages, legal pages and the desk request form. It is written for readers in Canada and is intended to reflect the federal Personal Information Protection and Electronic Documents Act, usually shortened to PIPEDA.

The site reviews casino hotels as places to sleep. It does not operate a casino, sell gambling products, or take hotel payment on the page. When a reader asks the desk to check a room, the request is handled as a hotel-stay enquiry. Any later reservation is between the reader and the hotel or booking partner that confirms it.

Hotel websites have their own privacy notices. When a reader follows an official hotel link from this site, that hotel’s notice governs what happens there. The same division applies to province, regulator and responsible-gaming links.

Information the desk form collects

The desk form is meant to let a reader ask for a room check. It may collect the details the reader chooses to send, such as name, email address, preferred hotel, dates, number of travellers, room or view preference, accessibility notes, and any other instructions entered in the message field. The form should not be used for sensitive financial information, government identity documents, casino-account details, health records, or anything unrelated to a hotel stay.

The site uses the information to read the request, check availability or suitability with a hotel or partner, and reply by email. If the request concerns a particular hotel profile, the information may be used to identify the right room category, view type or season to ask about. The editorial pages explain how the hotel information is assessed; how we score is separate from the private details a reader sends through the desk.

Email replies may quote the reader’s original request so that the thread remains understandable. A reader should send only the information necessary for the desk to respond.

Analytics, tags and storage

The site uses Google Tag Manager to manage measurement tags. Those tags may collect technical information about the visit, such as pages viewed, link clicks, browser and device information, approximate location derived from network data, referring page and time of visit. This helps the publisher understand which pages are being read and whether readers can find the hotel information they came for.

Google Tag Manager is a container. The tags it loads may use cookies or similar storage in the browser, depending on the reader’s device settings and any consent controls shown by the site. The publisher uses this information in aggregate where possible: for example, to see whether readers use the comparison table or prefer individual hotel profiles.

Desk-form submissions are stored in the systems used to receive and answer the request. The site may also keep server logs and security records to protect the service, diagnose errors and prevent abuse. These records are not a guest history at a hotel and are not a casino record.

Sharing information

Desk-form information is shared only where necessary to answer the request. That may mean sending the relevant parts of the enquiry to the hotel the reader named or to a booking partner able to check the room. The desk does not need to send every detail in every case; it should send the practical details needed to check dates, room category, view, party size and contact arrangements.

The site does not sell desk-form personal information. It does not share reader enquiries with casinos for gambling marketing. It does not use a desk request to create a casino account, enrol a reader in a loyalty programme, or imply that a reader wants gambling information.

Service providers may process information for hosting, email, form handling, analytics, security and site administration. Those providers are used to operate the site, not to change the purpose of the reader’s request. Some providers may store or process information outside Canada. Where that happens, the information may be subject to the laws of that place.

Retention and accuracy

Desk requests are kept only as long as needed for the purpose for which they were collected, including answering the enquiry, handling follow-up questions, keeping a reasonable business record and meeting legal or security obligations. The site does not keep form information indefinitely as a matter of editorial policy. Old enquiries may be deleted, archived or de-identified when they are no longer needed.

Analytics information is retained according to the settings of the measurement tools in use. Aggregated reports may be kept longer because they no longer identify a particular reader in the ordinary course.

A reader can help keep information accurate by correcting dates, email addresses, room preferences or hotel choices as soon as an error is noticed. This is especially important for booking requests, because a small error in a date or room name can produce an answer about the wrong stay.

Reader rights and contact

Under PIPEDA, a reader may ask for access to personal information held by the site, ask how it has been used or disclosed, request a correction, or withdraw consent where withdrawal is legally and practically available. A withdrawal may mean the desk can no longer check a room or reply to an open request.

Requests should be sent to the editor email address published by the site. The request should describe the information involved and provide enough detail for the desk to find it, such as the email address used in the form and the approximate date of the enquiry. The desk may need to verify the requester before releasing or changing information.

Questions about the site’s business model are addressed on how this site earns. General editorial contact information appears on about. This notice may be updated when the site changes its form, analytics setup, storage providers or booking-request process.